ORDER FULFILMENT

General Fulfillment Timelines

All Mesa Well products are individually handcrafted in a process that takes considerable time. We do carry most items in stock, and these products are fulfilled shortly after an order is placed

Tabletop & Accessories

Please allow 2-4 business days for these items to be fulfilled before they are shipped

Furniture

Please allow 30 days for these items to be fulfilled before they are shipped. Our larger furniture pieces are all made-to-order.

Custom Products

  • For engraved products, please allow 2-4 business days for these items to be fulfilled before they are shipped
  • Fulfillment times vary for custom items, designs, and styles

SHIPPING AND DELIVERY

General Delivery Timelines

Mesa Well has a long-standing partnership with UPS. We leverage this relationship to ensure the quickest shipping times for our customers. Determining factors for delivery times include the delivery destination, weight and size of packages, and time sensitivity

Tabletop & Accessories

Once your order has shipped, please allow up to 7 business days for delivery

Furniture

Once your order has shipped, please allow up to 30 business days for delivery. Due to the size and weight of these products, UPS freight times will increase

REFUNDS AND RETURNS

Return Policy

  • Custom Products are non-refundable.
  • For all standard purchases, there is a 14-day return window from the time your package is received. The customer is responsible for shipping the item(s) back and is subject to a restocking fee.
  • If an item you receive is defective from shipping damage or incorrect, we require picture verification within the 30-day warranty period.
  • Read our full Return Policy
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